August 8, 2023
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![Amazon Connect – ConnectPath enables a supervisor to change an Agent state image](https://connectpath.cx/wp-content/themes/connectpath/images/destacada-default.png)
September 25, 2020
Amazon Connect – ConnectPath enables a supervisor to change an Agent state
![Exactly what is a Contact Trace Record? image](https://connectpath.cx/wp-content/themes/connectpath/images/destacada-default.png)
September 14, 2020
Exactly what is a Contact Trace Record?
![ConnectPath introduces Historical Reporting for Amazon Connect Contact Centers image](https://connectpath.cx/wp-content/themes/connectpath/images/destacada-default.png)
September 7, 2020
ConnectPath introduces Historical Reporting for Amazon Connect Contact Centers
![ConnectPath supports Amazon Connect LENS image](https://connectpath.cx/wp-content/themes/connectpath/images/destacada-default.png)
August 28, 2020
ConnectPath supports Amazon Connect LENS
![ConnectPath “Post On-boarding” must do configurations! image](https://connectpath.cx/wp-content/themes/connectpath/images/destacada-default.png)
August 7, 2020
ConnectPath “Post On-boarding” must do configurations!
![Who is the “Instance Admin” – hint, not a user in your call center with admin role! image](https://connectpath.cx/wp-content/themes/connectpath/images/destacada-default.png)
August 7, 2020