ConnectPath is a cloud Amazon Connect Contact Center as a service platform (formally known as Dextr or DextrFlex), built on Amazon Connect and powered by CloudHesive. Amazon Connect Contact Centers are pivotal in providing a world class customer experience. Our experts have more than 25 years of experience in development and deploying cloud services and technologies. Over the course of our evolution in the CX space we have developed tools that give you the freedom to focus on business-driven workloads
CloudHesive was founded in 2014 by veterans in the technology arena.
As experts in the industry, we have been providing services that elevate businesses to new heights in the cloud by working backwards from business requirements. Our offerings include business solutions and managed services that integrate AWS, Amazon Connect, Amazon Workspaces, and more with a broad portfolio of technology partners including our own next-generation software solutions.
With the introduction of ConnectPath, our Amazon Connect Contact Center as a service platform can enhance your digital experience:
- As a complete Amazon Connect Contact Center as a service platform using the power of Amazon Connect for customers looking to migrate and modernize an existing or new Amazon Connect instance.
- By decreasing time-to-implement and development efforts associated with features included in the ConnectPath portfolio.
- As an add-on to provide additional usability, monitoring, reporting features and functionality for your current Amazon Connect instance.