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Lead customer connections to the next level

ConnectPath CX is the next generation fully featured Contact Center as a Service (CCaaS) platform powered by Amazon Connect

Customers Love and Trust ConnectPath

ConnectPath is a next generation Contact Center as a Service Solution.

Built in the cloud by CloudHesive, ConnectPath is powered by Amazon Connect and other Amazon Web services. ConnectPath provides a full-featured agent and supervisor dashboard and a rich library of features. The ConnectPath platform is an agile, low-code-no-code scalable solution that can be deployed globally in minutes.

With an extremely affordable pay-per-use price point, extensive out-of-the-box capabilities and no need for custom development, ConnectPath is a low-cost Contact Center as a Service platform that can be deployed in minutes.

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ConnectPath enhances the capabilities of Amazon Connect at a fraction of traditional contact center solutions.

High-Level Features

Comprehensive OmniChannel Support

Visibility into all customer interactions regardless of the channel.

Outstanding Managability

Real-time agent and queue performance, advanced activity filtering, silent monitoring/coaching, recordings, broadcast announcements, flexible permissions and more.

Team Collaboration

Powerful features allow agents to check availability and quickly connect with click-to-chat or voice calls.

Enhanced Reporting

Real-time reports with statistics and key performance indicators (KPIs) to effectively manage and monitor your contact center.

Built-In Integrations

Robust pre-built integrations with leading CRM solutions like: Salesforce, Microsoft Dynamics, Zendesk, Epic and more.

Increased Agent Productivity

Agents work faster and better with our integrated quick dialer, real-time team presence, click to callback and more. ConnectPath increases efficiencies within the contact center streamlining workloads using features like our integrated quick dialer, real-time presence indicators, click-to-call just to mention a few.

Deployment Options

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Standalone Contact Center

An out-of-the-box, enhanced Amazon Connect platform with features that rival expensive custom development options.

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Enhance an existing Amazon
Connect contact center

If you’re already running an Amazon Connect contact center, ConnectPath is an instant upgrade, adding a host of management features, dashboards, and productivity tools.

Take your customer service to the next level.

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Why ConnectPath?

  • Comprehensive omnichannel Contact Center as a Solution Platform (voice, text, chat, social and email).
  • All-inclusive licensing model.
  • Fixed-fee implementation available
  • No-code-low-code deployment
  • Exceptional time to value realization
  • Scales globally in minutes.
  • No installation or configuration required.
  • Powered by award winning AWS services.
  • HIPAA Compliant
  • Available in All Amazon Connect enabled regions.
  • 24/7/365 support around the globe.

If you are considering a contact center as a service platform, we invite you to explore our free trial on the AWS marketplace. A ConnectPath subscription also includes 24/7 world-class support from the CloudHesive support team. ConnectPath is a clear choice if you are looking to modernize your contact center.

THE FUTURE OF CX IS HERE