The deployment of ConnectPath platform was used to extend Amazon Connect into an omni-channel solution for the customer. It provided robust reporting and dashboards for both the agent and the supervisors. The integration that CloudHesive built for OneSky Flight improved the agent’s productivity and efficiency by saving them the time to enter information back into Zendesk. Instant information at the agents fingertips allowed OneSky to elevate their customer experience and attract more business. OneSky has been extremely happy with the ConnectPath platform and CloudHesive’s ability to integrate their internal systems.