ConnectPath Dashboard Permissions?

ConnectPath is a permission based solution in which features are made available through security profiles.  ConnectPath comes to market with a default set of permissions for an «Admin» User and an «Agent» User.  You can however create your own security profiles and organize feature access based on your particular call center requirements.  This can all be done through ConnectPath by an Admin user and there is not need to log into Amazon Connect to do this.

New Activity Search Permissions

With the new features of the ConnectPath activity search, we have added some new permissions.  It may be that you want Agents to only search their own Activity, while supervisors can search all activity.  The activity includes voice, SMS, Chat and Email along with recordings and transcripts.

Just click on the Wrench Icon in the lower left of your Dashboard and head over to User Permissions.  This is where you create new profiles and edit existing profiles.  FUN FACT:  Did you know you can even set which widgets appear on the agent desktop!