Enhancing Customer Experience: ACE Rent a
Car’s Transformation with ConnectPathCX

ACE Rent A Car is a leading car rental company known for its reliable service and affordable rates. ACE was founded in 1966 by Bob Sorensen and is headquartered in Indianapolis, Indiana. ACE offers a wide range of vehicles to meet the diverse needs of customers with a strong presence in various locations including both United States, Canada, Mexico, Iceland, Poland, United Kingdom, and many other countries. ACE provides rental services to both leisure and business travelers and prides itself on offering competitive rates, quality vehicles, and personalized service to ensure customer satisfaction.

ACE Rent A Car, a global leader in car rental, partnered with CloudHesive to modernize its Contact Center. ACE was dissatisfied with their current communication platform, and sought to address concerns such as low uptime, limited customer touch points, outdated technology, excessive costs, and frequent downtime prompting them to seek a different solution. They required a more dependable, user-friendly, and scalable system that would provide a seamless omni-channel experience to their customers.

Recognizing ACE Rent A Car's unique demands and objectives, CloudHesive designed a complete approach that addressed their difficulties while providing a dependable, omni-channel experience. ACE implemented Amazon Connect and ConnectPathCX in minutes and was able to resolve their critical issues. ConnectPathCX provided a cost-effective alternative to their former provider, with the goal of accommodating ACE's future growth and changing requirements while providing agents with real-time access to customer information. ConnectPathCX allows them to provide personalized and efficient support while also providing an excellent track record of uptime, minimizing service disruptions, and ensuring continuous customer service.

• Amazon Connect
• ConnectPath CX