ConnectPath an omni-channel contact center powered by Amazon Connect – This is a silent over view of the real time metrics display illustrating metrics over a 12 hour time line! ConnectPath maps contacts, abandoned calls, durations, service levels, agent performance and queue performance. The team collaboration side bar enables voice and chat between agents, and allows supervisors to change status, monitor and coach agents! Recent Activity is also show by agent!!
Hourly Histogram of Key Contact Center performance metrics
ConnectPath includes a Historical reporting function that enables report creation, scheduling and delivery as a URL or PDF to an email address.