ConnectPath Activity Screen – CDR’s, Disposition Codes and Recordings!

The ConnectPath Dashboard provides each user a call detail history that is searchable.   Every Call is logged and reflected within the Dextr Activity TAB.    The TAB provides the following information:

• Date and Time of Call
• Caller ID
• Duration of Call
• Direction of Call (in out or call back)
• Queue
• Disposition Code
• Recording Play back

The ConnectPath Activity Screen enables you to “filter” your activities on any of the fields.   This means that you can search your disposition codes for example, “appointment made” or search based on queue.     If the phone call was recorded, you can hit the playback button and listen to the recording.