ConnectPath
by
Unlock Excellence with ConnectPath CX
Elevate Your Amazon Connect Experience with agile, cost-effective, and scalable solutions powered by AWS. CloudHesive’s ConnectPath CX enhances Amazon Connect to provide robust security, operational efficiency, and global scalability, all deployable within minutes.
Why Choose ConnectPath CX?
- Managed Security: Secure your AWS environment with a strong shared security model. All-inclusive licensing model.
- AWS Integration: Built to maximize Amazon Connect’s capabilities, offering a comprehensive set of tools for modern businesses.
Key Features
Ease of Use
Quick setup without complex infrastructure.
Scalability
Adjust based on your business needs.
Omnichannel Support
Engage via voice, chat, and email.
Real-Time Analytics
Optimize performance in real-time.
Automation
Optimize performance in real-time.
Intelligent Routing
Direct customers to the right agents.
Security
Benefit from AWS’s security and compliance.
The ConnectPath CX Advantage
Omnichannel Support:
Manage all interactions across multiple channels.
Team Collaboration
Seamlessly connect agents through chat and voice.
CRM Integrations
Pre-built connections with Salesforce, Microsoft Dynamics, Zendesk, and more.
RBoosted Productivity
Tools like quick dialers and real-time presence streamline workflows.
Enhanced Reporting
Access real-time KPIs to optimize your contact center.