Built for Supervisors. Not Developers.
ConnectPath was designed around how supervisors actually workânot how developers think they should work.
Pain Points Addressed
Before ConnectPath
- Multiple browser tabs to see what's happening
- Metrics delayed by minutes, not seconds
- No way to see individual contacts waiting
- Coaching happens after the call, not during
- Rebalancing queues requires admin console access
With ConnectPath
- Single unified interface
- 60-second metric refresh
- LiveLook shows every waiting contact
- Live whisper coaching in real-time
- Drag-and-drop queue management
Key Features for Supervisors
Real-time dashboards
Team Status Drawer
Silent monitor and whisper coach
Announcements
Queue management
Historical reporting