Operational Excellence on Amazon Connect

Real-time visibility, historical reporting, and configuration control—without building custom solutions.

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Faster Time to Value

  • Deploy in < 15 minutes
  • No development required for dashboards and wallboards
  • Out-of-box reports ready to run

Operational Control

  • Configuration snapshots with rollback
  • Self-service routing profile changes
  • Skills-based queue management

Compliance & Quality

  • Call dispositions built in
  • Pre-dial compliance (Gryphon)
  • Recording control permissions

Future-Ready

  • SwarmControl: live supervision of ACXD AI agents
  • Whisper, approve, and intercept AI contacts

Ready to Optimize Operations?

Talk to our team about your operational needs.

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