Already on Amazon Connect? Level Up.
ConnectPath CX deploys on top of your existing Amazon Connect instance with zero downtime and no infrastructure changes. Your investment in Amazon Connect continues. Your supervisors get the tools they need.
Enhancement Path
Step 1
Subscribe via AWS Marketplace
Step 2
Run CloudFormation template
Step 3
Log in and start supervising
What You Get
- Unified supervisor dashboard
- Team Status Drawer
- LiveLook for queue visibility
- Silent monitor and whisper coach
- Wallboard mode
- Historical reporting
- Call dispositions
- Agent-to-agent collaboration
What You Keep
- All existing contact flows
- All Amazon Connect features
- All AWS integrations