ConnectPath Documentation

User guides, admin guides, and technical documentation to help you get the most from ConnectPath.

Getting Started

Onboarding Guide
First Login
Enabling Notifications

Read in the docs

Dashboard & Home

Real-time Metrics
Wallboard Mode
LiveLook

Read in the docs

Engage (Agent Desktop)

Voice Controls
Chat & Email
Omnichannel

Read in the docs

Activity Search

Search Queries
Contact Details
Export Options

Read in the docs

Directory

Personal Contacts
Global Directory
API Integration

Read in the docs

Queue Management

Drag & Drop
Skills Matching
Snapshots

Read in the docs

Historical Reports

Pre-Built Reports
Scheduling
Export Formats

Read in the docs

SwarmControl

Supervisor Actions
Demo and Live Modes
ACXD Setup Guide

Read in the docs

Settings & Configuration

Permissions
User Management
Instance Settings

Read in the docs

Integrations

CRM Setup
Teams Integration
APIs & Webhooks

Read in the docs

Release Notes

What's New
Improvements
Fixes

Read in the docs

FAQs

Common Questions
Troubleshooting
Best Practices

Read in the docs

Full documentation is available in our dedicated documentation portal.

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