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Where ConnectPath Is Headed
Our commitment to the supervision platform for Amazon Connect—building what AWS doesn't.
ConnectPath releases updates approximately every 5 weeks. Here's what we've recently released and what we're focused on next.
AI Agent Oversight (SwarmControl)
Live AI voice and chat supervision (ACXD)Now Available
Whisper, Nudge, Override, and InterceptNow Available
Approval workflowsNow Available
AI performance reportingPlanned
Proactive Outreach
Built-in outbound dialerNow Available
Activity audit logNow Available
Retained outbound call historyNow Available
Supervisor Enhancements
Enhanced queue rebalancingPlanned
Predictive staffing recommendationsPlanned
Cross-channel supervision viewsPlanned
Agent Experience
Mobile agent support expansionPlanned
Enhanced video capabilitiesPlanned
Additional language supportPlanned
Note
Roadmap items are subject to change. Contact us for the latest on specific features.
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