Team Status Drawer

Know Where Every Agent Is—And Reach Them Instantly

The Team Status Drawer keeps your entire team visible with one-click access to chat, call, or change their status.

See Team Collaboration in Action
Team Status Drawer with favorites, search, and a menu to call, chat, or change an agent's status

Reach Your Team Instantly

Multiple announcement types ensure your message gets through—whether it's routine information or an emergency.

Info Announcement

Routine updates and reminders

Team Meeting at 3pm
All hands meeting in Conference Room A

Emergency Announcement

Critical alerts requiring immediate attention

System Maintenance in 5 Minutes
Please wrap up current calls. Brief outage expected.

Team Status Drawer

Persistent visibility across all ConnectPath screens. Shows all agents with current status and duration, with favorites and search for quick access.

  • Persistent visibility across all ConnectPath screens
  • Shows all agents with current status and duration
  • Mark agents as favorites for quick access
  • Search by name
  • Toggle to hide offline agents
Team Status Drawer with favorites, search, and a menu to call, chat, or change an agent's status

Agent-to-Agent Communication

One-click chat and calling between agents—no third-party tools required. Microsoft Teams integration for Teams users in the drawer.

  • One-click chat between agents (no third-party required)
  • Peer-to-peer calling with metrics tracking
  • Microsoft Teams integration for Teams users in drawer
  • Full conversation history
Direct chat between two agents opened from the Team Status Drawer

Announcements

Multiple delivery methods to reach your team instantly. Screen pop, marquee scroller, or during-call display with urgency levels.

  • Screen pop: Dialogue box delivery
  • Marquee scroller: Persistent scrolling message
  • During-call display: Show in Contact Details
  • Urgency levels: Info (blue) or Emergency (red)
  • Target specific queues

Remote Status Management

Supervisors can change agent status remotely. Useful for break management and emergency situations.

  • Supervisors can change agent status remotely
  • Useful for break management
  • Handle emergency situations quickly
  • No agent intervention required
Dialog for a supervisor to change an agent's status remotely

Related Supervisor Tools

Real-Time Monitoring

Silent Monitor & Whisper Coach

Queue Management

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