Updates every 60 seconds
Every Metric. Every Agent. Every Contact. Right Now.
Dashboards that update every 60 seconds. Complete visibility into queues, agents, and contacts—all in one view.
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Home Dashboard
At-a-glance widgets with occupancy, abandoned %, service level, and average abandon time. Agent availability chart by status and contacts time series throughout the day.
- At-a-glance widgets: Occupancy, Abandoned %, Service Level, Avg Abandon Time
- Agent availability chart by status (Available, Busy, ACW, Released)
- Contacts time series throughout the day
- Agent and Queue performance tables with customizable columns
LiveLook
See individual contacts waiting in queue—not just aggregate counts. Caller ID, time waiting, queue name, and custom contact attributes from flows.
- See individual contacts waiting in queue (not just aggregate counts)
- Caller ID, time waiting, queue name
- Custom contact attributes from flows
- Click to view contact details
Wallboard Mode
One-click fullscreen display designed for floor monitors and TV displays. No additional configuration required.
- One-click fullscreen display
- Designed for floor monitors and TV displays
- Auto-refresh without user interaction
- No additional configuration required
Custom SLA Targets
Configure up to 10 SLA targets with visual indicators when SLAs are at risk. Service level tracking by queue.
- Up to 10 configurable SLA targets
- Visual indicators when SLAs are at risk
- Service level tracking by queue
- Real-time threshold alerts
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