ConnectPath Proactive Outreach
A built-in outbound dialer with an activity audit log and retained call history, so your outbound campaigns live in the same platform your supervisors already use.
What is included
Outbound, with the audit trail built in
Built-in outbound dialer
Run outbound campaigns from inside ConnectPath. Campaigns appears in the left navigation for users who have access.
Lists, customers, and phones
Manage campaigns, upload contact lists from CSV, and keep customers and phone numbers together in one place.
Activity audit log
A record of activity in your campaigns that you can review after the fact.
Retained call history
Calls from your outbound campaigns are retained as history, so you can look back at them later.
How it fits
Opt in, deploy, and control access
Runs in your AWS account
Proactive Outreach deploys as an optional card from Settings → Integrations. Until an administrator deploys it, none of its campaign infrastructure exists in your account.
Permissioned like the rest of ConnectPath
Access follows security profiles. Users without the permission do not see Campaigns in the navigation.
Rehearse before you dial
A simulation mode lets you practice starting and stopping a campaign before it touches real customers.
Good to know
- Proactive Outreach is separate from Amazon Connect Outbound Campaigns.
- It is enabled per ConnectPath instance. Contact us or open a support case to turn it on.
- Introduced in ConnectPath v2.7.0, released October 13, 2026.
Bring outbound into ConnectPath
Tell us about your campaigns and we will show you how Proactive Outreach fits.
Contact Us