Every Channel. One Conversation.

Handle voice, chat, email, SMS, WhatsApp, video, and tasks without losing context—complete customer journey in one view.

Supported Channels

All your communication channels unified in a single agent interface.

Inbound, outbound, and callbacks with full call control

Web chat and WhatsApp with real-time translation

Threading, reply-all, attachments, and multi-domain support

Via Pinpoint integration with conversation history

With screen sharing capabilities

Amazon Connect Tasks integration

Auto-translate chat and email conversations. Enable translation at any time during the conversation, powered by AWS Translate.

Blind transfer to queue, warm transfer with conference mode, chat transfer with transcript history, and task transfer via Quick Connect.

View previous interactions with customer across all channels. Up to 20 conversations, paginated, based on customer attributes.

Give your agents one interface for every customer conversation.