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Your Team's Phone Book. Built In.
Personal and global directories with click-to-call, favorites, and API management—no external tools required.
Personal Directory
Agents manage their own contacts with a simple create, edit, delete form.
Global Directory
Instance-wide contacts visible to all agents. Supervisors can edit/delete regardless of creator.
Quick Actions
Click-to-call from directory, mark as favorite (appears in Engage tab), DTMF with commas for extension dialing.
Directory API
RESTful API for management. Sync from external systems. Customer Profiles integration.
Simple Directory Management
No more spreadsheets or external tools for contact management.
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