Everything Your Agents Need. One Interface.
Voice, chat, email, SMS, tasks, metrics, team status, directory—all unified in a single browser tab.
Start Free Trial
Every Channel. One Conversation.
Handle voice, chat, email, SMS, WhatsApp, video, and tasks without losing context—complete customer journey in one view.
Voice
Inbound, outbound, callbacks
Chat
Web chat, WhatsApp
Threading, reply-all, multi-domain
SMS/MMS
Pinpoint integration
Video
Screen sharing included
Tasks
Amazon Connect Tasks
Unified Interface
No tab-switching between CCP, admin console, and CRM. Customizable layout with drag-and-drop widgets and dark mode for reduced eye strain.
- No tab-switching between CCP, admin console, CRM
- Customizable layout with drag-and-drop widgets
- Dark mode for reduced eye strain
- Persistent across sessions
Omnichannel Ready
Handle voice, chat, email, SMS, and video from a single interface. Tasks from Amazon Connect Tasks integrated seamlessly.
- Voice with dialpad and transfer options
- Chat with real-time translation
- Email with threading and attachments
- SMS/MMS with conversation history
Quick Actions
Click-to-call from directory, last number redial, change caller ID per call, and DTMF with commas for extension dialing.
- Click-to-call from directory
- Last number redial
- Change caller ID per call
- DTMF with commas for extension dialing
Personal Productivity
Personal and global directory, favorites for quick access, scripts (pre-canned responses), and custom links and bookmarks.
- Personal and global directory
- Favorites for quick access
- Scripts (pre-canned responses)
- Custom links and bookmarks
Start Your Free Trial
Deploy ConnectPath in less than 15 minutes and give your agents a unified desktop experience.
Get Started