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Find Any Interaction. Instantly.
Advanced activity search with up to 100,000 records, composite queries, and Contact Lens integration for transcripts and sentiment.
Activity Search
Search up to 100,000 records with advanced filters by date range, channel, queue, agent, and disposition. Use composite searches with & operator.
- Filter by date range, channel, queue, agent, disposition
- Composite searches with & operator
- Attribute search by name and value
- Transcript search with Contact Lens
Activity Details
Full contact record with recording playback, transcripts, sentiment analysis, and related activity history.
- Full contact record
- Recording playback (smart playback with Contact Lens)
- Transcripts and sentiment analysis
- Related activity (previous customer interactions)
- Activity notes tied to contact or account
Export
Download filtered results with all columns available in Excel and CSV formats.
- Download filtered results
- All columns available
- Excel and CSV formats
Search Examples
Powerful query syntax for finding exactly what you need.
queue: sales & channel: emailFind all email contacts from the sales queue
attribute: spanishQueue, trueFind contacts with Spanish queue attribute
transcript: "refund request"Search transcripts for refund mentions