One Platform. Complete Control.

Real-time dashboards, instant intervention tools, omnichannel engagement, and operational reporting—everything your contact center needs, unified in a single platform.

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Enterprise-Grade Infrastructure

ConnectPath CX runs on AWS infrastructure—serverless, scalable, and secure. Deploy in your own AWS account for complete data control, or let us host it for you.

  • Serverless architecture that scales automatically
  • Available globally (all major AWS regions)
  • Data sovereignty options for regulated industries
  • SOC 2, HIPAA-eligible, PCI DSS compliant
Architecture Diagram
ConnectPathYour browser
API Gateway + LambdaServerless
Amazon ConnectAWS

For Supervisors

Complete visibility and control over your contact center operations.

Real-Time Monitoring

Dashboards updated every 60 seconds with team status, queue metrics, and LiveLook visibility.

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Team Collaboration

Team Status Drawer with one-click chat, call, and status changes.

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Silent Monitor & Whisper Coach

Live coaching during calls—speak to agents without customers hearing.

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Queue Management

Drag-and-drop agent assignment with skills-based matching.

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For Agents

A unified desktop experience that makes agents more productive.

Unified Agent Desktop

Everything agents need in one interface—no tab switching.

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Omnichannel Engagement

Voice, chat, email, SMS, WhatsApp, video, and tasks.

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Activity & History

Find any interaction with up to 100K records searchable.

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Directory & Contacts

Personal and global directories with click-to-call.

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New

Recently Released

The newest additions to ConnectPath.

SwarmControl

Live supervision for AI agents built with Amazon Connect Agentic CX Designer (ACXD): watch, whisper, nudge, override, approve, and intercept.

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Proactive Outreach

A built-in outbound dialer with an activity audit log and retained call history for outbound campaigns.

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Reporting & Analytics

Dashboards, Wallboards & Historical Reports

One-click wallboard mode for floor displays, historical reports with no time restrictions, and custom report builder with data lake integration.

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At-a-glance widgets showing occupancy, abandoned percentage, service level, and average abandon time
Historical report charts showing queue distribution and agent distribution
Salesforce
Dynamics
Zendesk
Teams
Jabra
APIs
Integrations

Connect to What You Already Use

Pre-built integrations with Salesforce, Microsoft Dynamics, Zendesk, Microsoft Teams, and Jabra headsets—plus APIs and webhooks for custom connections.

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Technical Specifications

60-second metric refresh

WebRTC browser support

100K activity search records

6 languages supported

Serverless architecture

Data sovereignty options

See ConnectPath in Action

Ready to see how ConnectPath can transform your contact center operations? Request a personalized demo from our team.

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