The mission of ATL311 is to provide the public with easy access to all City of Atlanta government services and information, while also providing quality service that emphasizes Accountability, Responsiveness, and Efficiency. They are a diverse workforce that provides a centralized point of contact to their vibrant business community, visitors, and constituency. Their vision is to be the City of Atlanta's world-class customer service center, creating, supporting, and sustaining the community through easy access to all city services. The goal of community response services is to allow residents to report non-emergency issues such as substance abuse, mental health, and/or poverty. ATL311 is the point of contact for these non-emergency service requests and has direct line of sight to the mayor of the city.